Whatever happened to clean tables in restaurants? Where did good customer service disappear to?
I remember when I was growing up, when we would go to a restaurant to eat, the tables were clean and ready for a person to sit down and order. That seems to be few and far between anymore.
My husband and I went to a well known pizza place one evening. We ordered at the counter, then went to a table to wait for our pizza to be brought out. There were several empty tables, so I chose the one that was the cleanest of the dirty ones. I told my husband that when the pizza was brought out, I was going to ask for the table to be wiped off.
When the waitress came out of the kitchen with the pizza, I asked her if she would please wipe the table off for us. She sat our pizza down on another table, which was also dirty, and walked to the counter to get a rag. She came over to our table, wiped it off, then flung the rag back to the counter over the tops of the clean silverware container. She didn't speak one word to us...I guess it was a passive aggressive way for her to let us know she was displeased with us.
Another girl came out of the back and proceeded to wipe tables down. Each time she finished one, she would fling the rag at the counter, just as the other girl had done, over the top of the clean silverware tray. No one looked very happy in their jobs. No one appeared friendly or eager to serve. It seemed to be "just a job."
I looked around the room, and all the tables were dirty. Since there were only a few customers eating, it would have been easy to get all of the tables cleaned off quickly, and they would have been ready for the next person to arrive.
I have noticed that fast food restaurants are real bad about cleaning off the tables, even if the employees are standing around with nothing much to do...no one is in a hurry to clean tables anymore. I have eaten more times than I can count at tables that still have stuff left behind from other diners, and I do not like it.
I think it is a general lack of caring about the job, caring about the customers, and being lazy. It seems like so many want to wait for others to do the job...problem is, the job doesn't get done by anyone.
I would fire the whole bunch of them if they were my employees...I would hire people who wanted to work and who cared about doing a good job...
So what do you all think? What is it like in other areas of the country? Are restaurants doing a good job where you live?



